Consumer Outreach Features, Insights, and Analysis
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Three-Dimensional ROI: Getting More Than Just Dollars From Your Smart Water Network
12/22/2020
When it comes to digital transformation via ‘smart city’ technologies for leak detection or sewer overflow prevention, utility needs inevitably overlap with the economic and infrastructure interests of other city operations. Evaluating operating efficiencies in the context of three-dimensional (3D) ROI can uncover practical ways to drive greater dividends for all concerned — utilities, society, and the environment around them.
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Overcoming Challenges In A Context Of Crisis: Guarantee The Continuity And Quality Of Water Services
12/18/2020
In a context of crisis, the management of water supply, sanitation and purification services is critical. Managers must ensure the continuity and quality of services, whilst minimizing health risks for workers and customers.
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Top 12 Communication Hacks
12/17/2020
As a meter technology company, we understand the importance of approaching challenges with smart solutions and proactive communication. Ultimately, our technology is all about helping customers and utilities to feel empowered, connected, and capable of taking on problems. Master Meter, Inc. created a list of the top 12 communication hacks found to be most successful in 2020. Implement these tactics and watch your utility connect with your customers and build trust with your community.
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Are Your Customers Turning Up Their Noses At Your Drinking Water?
12/11/2020
There have been a number of surveys on water-utility customer satisfaction over the past few decades and, unfortunately, the news tends to be less encouraging than it should be. Is it safe to chalk up those responses to personal tastes or preferences, or is it time to do something about turning them around before it’s too late? Here are some resources to consider.
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The Ecuadorian Company EPA Increases Revenue By 500%
12/5/2020
The public water company EPA in Ecuador integrated the management of its billing system into a single platform thanks to GoAigua. Efficiency was boosted by combining personalized consultancy on digital transformation with the implementation of GoAigua’s billing technology solution. A significant improvement in results was achieved, including a 500% increase in revenue and a 300% increase in payment collections.
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CCR Do's And Don'ts
12/1/2020
If you’re a water utility, you know about the Consumer Confidence Report (CCR). It is the key element of the Safe Drinking Water Act’s public right-to know provisions, and often a missed opportunity for utilities to engage with the consumer.
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4 Essential Asset Management Services Engineering Firms Need To Offer
12/1/2020
Engineering firms flourish by offering asset management services to help clients streamline processes and mitigate risks.
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Top 10 Field Hacks
11/30/2020
Our industry’s experienced veterans have decades of knowledge that isn’t learned in the classroom but in the field. Master Meter, Inc. interviewed members of field operation crews across several water utilities in Texas. They gave us these Top 10 Hacks from the Field you can share with your own staff. See which ones your crews have heard before.
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Top 10 Customer Touchpoints
11/25/2020
Cities must gain the buy-in and support from the public and elected officials to secure necessary funding for smart water tech. Optimizing the initial costs of deploying smart water tech are going to vary, mainly depending on the size of the utility. Buy-in and support will only occur when utilities effectively make people understand, what’s in it for the customer. Water utilities need to communicate the value of AMI through the lens of what matters most to the end user—your customer, the consumer of your product, the ratepayer.
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Water Stewardship- Because Everyone Is A Water Manager
11/20/2020
Smart water technology has evolved the water utility’s role within municipalities to have a seat at the proverbial Smart City table, participate in the IoT plan, and drive water stewardship. There are many benefits to replacing your meter system with AMI (Advanced Meter Infrastructure) technology. For the utility, the game-changer is when you couple it with meter data management software which streamlines and prioritizes data so you can make timely, informed decisions.