American Water Appoints New Chief Information Officer And Hires New President Of American Water Resources Subsidiary

American Water, the nation’s largest publicly traded water and wastewater utility company, recently announced that Mark S. Smith has been named to the position of Vice President and Chief Information Officer (CIO). The company also announced the addition of Malcolm D. Conner as President of its American Water Resources, Inc. subsidiary.

Smith joined American Water in 2008 and brings to his position nearly 30 years of technology expertise and leadership experience in the development, implementation, and support of IT solutions. As CIO, Smith is responsible for all aspects of information technology service delivery and management including Information Technology Services’ (ITS) support of American Water’s current business transformation and SAP migration. In his previous position as senior director of ITS, he led the Business Application Development team and the Project Management Office, overseeing ITS projects including infrastructure investment, application upgrades and new software investments. Prior to joining American Water, he held several management positions with Siemens Medical Solutions and Shared Medical Systems, which was acquired by Siemens, over a more than 20-year tenure, including Group Manager of Management Information Systems and Director in the Shared Services Office.

Smith is actively involved in community efforts and serves as Vice Chairman on the Board of Directors for Touch New Jersey, Inc. He holds a Bachelor of Science degree in computers and information systems from King's College in Wilkes-Barre, Pa.  Originally from Harvey’s Lake, Pa., Smith currently resides in Downingtown, Pa.

In his role as President of American Water Resources, Inc., Malcolm Conner is responsible for continued growth of this segment of the company’s market-based businesses, identifying and capitalizing on key new market development opportunities through partnerships and new distribution channels. Conner brings to his position more than 20 years of marketing, business strategy, strategic planning and management experience, primarily in the information services industry. Most recently, he was vice president and general manager of banking and securities law at Wolters Kluwer, Law & Business in New York, where he managed all aspects of two legal information and solutions business units. Other prior experience includes senior vice president/general manager roles at Reed Elsevier, Thomson Reuters and McGraw-Hill’s Standard & Poor’s business unit, as well as public accounting, financial and consulting roles with Arthur Anderson & Co., Kraft Foods Inc. and Campbell Soup Co.

Conner earned his MBA degree in marketing and entrepreneurial management from University of Pennsylvania’s Wharton School of Business, and a bachelor’s degree in accounting from Hampton University. He also earned a Certified Public Accountant designation. A native of Virginia, Conner currently resides in Malvern, Pa.

American Water Resources, Inc. provides water line, sewer line and in-home plumbing emergency protection programs to residential customers directly and through partnerships with municipalities. The company currently services nearly 1 million contracts in 23 states, and was recently selected by the New York City Water Board as the official service line protection provider to homeowners in its five boroughs. American Water Resources has been providing service line programs to homeowners for more than ten years and has an A+ rating with the Better Business Bureau.

About American Water
Founded in 1886, American Water is the largest publicly traded U.S. water and wastewater utility company.  With headquarters in Voorhees, N.J., the company employs approximately 7,000 dedicated professionals who provide drinking water, wastewater and other related services to an estimated 15 million people in more than 30 states and parts of Canada. For more information, visit www.amwater.com.